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Contact Us

At SafeFamilyProducts we pride ourselves on always putting the customer’s needs first. Our world class Customer Service Support Team is standing by to give you a hand!

Our Customer Service Support Team can be contacted Monday through Friday between the hours of 9 AM and 5 PM EST.

help@safefamilyproducts.com

Phone:
(201) 844-8891

Returns & Mail:

Church Street Station

Po Box 2513

New York, NY 10008-2513

Terms and Conditions

Date of Last Revision: 03/22/2018

These Terms and Conditions disclose the terms and conditions practices for SafeFamilyProducts.com (the "Website", "Us", or "Company”).

You agree to be bound by each and every term and condition stated herein, which represent a legally binding contract between You and Us, by accessing, using, registering or placing an order at this Website. You hereby state and affirm that they have read, understand, and agree with all of the following Terms and Conditions of Use, and our Privacy Policy (collectively, the "Agreement"). Therefore, please take the time to read this Agreement in full. If you do not agree to the terms and conditions of this Agreement, please do not use this Website or order products from Us. We will change the "Last Updated" date above to reflect changes to this Agreement. It is your sole responsibility to review this Agreement for changes prior to Use of the Website.

1. GENERAL

We reserve the right to discontinue or alter any products or services offered by or through this Website or to change or amend this Agreement at any time. Such changes, alterations, amendments or discontinuances shall be effective immediately without further notice thereof.

2. ORDER PROCESSING AND SHIPPING TIMES

Your order will be processed and shipped within 72 hours (3 business days) from the date of order. Normal operating business hours are Monday through Friday from 9 AM to 5 PM EST (excluding holidays). For any products which are not in stock at the time of your order, shipment will be processed immediately upon receipt of the product. Shipping times will vary depending upon the selected shipping option.

3. WEBSITE ORDER TERMS

When you place an order from our Website, you will be presented with the total amount of all relevant charges which will vary depending upon your order. For example, on all orders you will clearly see the product cost, the shipping and processing cost, any discounts, and, if applicable, the sales tax cost. Please note, by law we must collect sales tax on all orders placed by residents of New York.

4. APO, FPO & PO BOX ADDRESSES

Orders being shipped to APO, FPO or PO Box can incur additional shipping times. We estimate 10-14 business days for delivery once the order has been shipped; however, some destinations may take longer.

5. REFUNDS / RETURNS & EXCHANGES

Order Cancellations: If you wish to cancel your order please contact our Customer Service Support Team by email at help@safefamilyproducts.com right away. In-stock items are typically processed within 24 hours, so it is very important that you contact us as soon as possible so we can cancel your order before it is processed and dispatched. After 24 hours, we cannot guarantee that we will be able to modify the contents of your order, change your shipping details, or have your shipment pulled back from the courier. Once your order has been successfully cancelled, you will be refunded for the full amount of your purchase.

14 Day Exchange Policy: To exchange a product which is defective or was damaged during shipping you will first need to obtain a Return Merchandise Authorization ("RMA") number and a return shipping address from our Customer Service Support Team. To obtain an RMA and the appropriate return shipping address, please contact us at help@safefamilyproducts.com All items must be in the original box with the RMA number clearly marked on the outside of the package. Returns must be received within 14 days from the delivery date of your order.

IMPORTANT NOTES: We reserve the right to fully inspect returned products for damage and it is in our sole discretion to determine if the product is in fact damaged. We will not process, accept, or exchange products marked "Return to Sender" or products that do not include your RMA number. Without an RMA number on your package, we will be unable to associate the returned product with your account.

Please ship all return packages to:
Attn: Safe Family Products INC

Church Street Station

Po Box 2513

New York, NY 10008-2513

6. BILLING ERRORS

If you believe that you have been billed incorrectly, please contact our Customer Service Support Team at help@safefamilyproducts.com immediately. Please allow 24 business hours for our Customer Service Support Team to respond to your inquiry. Your inquiry will be processed in the order in which it was received. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within 30 days of its appearance on your credit/debit card account statement.

7. CUSTOMER SERVICE INFORMATION

To contact our Customer Service Support Team, please email help@safefamilyproducts.com. Please allow 24 business hours for our Customer Service Support Team to respond to your inquiry. Your inquiry will be processed in the order in which it was received.

8. YOUR REPRESENTATIONS

You represent that you are at least 18 years of age. You represent that the information provided by you when placing your order is up-to-date, materially accurate, and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the product only extend to you on the understanding that you are the end user and not a reseller of any product. We do not authorize you to resell, redistribute or export any product that you order from the Website. You agree to pay for the product and any taxes and shipping and/or handling of product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery of the product and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).

9. OUR REPRESENTATIONS; PRODUCT DESCRIPTIONS

It is our Company mission to provide our customers with the finest products available. We want you to have the most accurate information concerning the products. The information we communicate to you about a product and/or its efficacy is obtained from manufacturers, independent third parties such as educational institutions, scientific news articles and agencies, scientific reports and researchers ("Information Sources"). We do not represent or warrant that any Information Source is error free, nor do we warrant any Information Source nor the methods that they use to arrive at their conclusions. All product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the product will conform to such specifications or performance data.

10. LIABILITY LIMITATION/DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS YOU ORDER AT OR THROUGH THIS WEBSITE ARE SOLD AND DELIVERED TO YOU "AS IS" WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

11. NOTICES

Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of sending notices to you, Company will use the email address you provided to Company when you ordered your product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Company, its officers, directors, managers, members, employees, shareholders, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, losses, liabilities, expenses, costs, or demands, including without limitation, legal and accounting fees, for all damages directly, indirectly, and/ or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full compensation from you.

13. TERMINATION

We reserve the right to terminate your access to or use of this Website and/or your subscription to the product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, cash back points, product returns, discounts or any other conduct designed to injure, disrupt, or harass this Website or the Company's business operations.

14. SALES TAX

If you purchase any products available on our Website, you will be responsible for paying any sales tax indicated on the Website.

15. FRAUD

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order, and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

16. INTELLECTUAL PROPERTY RIGHTS

The Website, its content and compilation of content is owned by Company or its agents or affiliates and is protected by United States Copyright Act of 1976, as amended, the Berne Convention and the copyright laws of other countries. All content, logos, icons and designs, unless noted otherwise, are proprietary to Company or its agents or affiliates. The materials provided in this service, including graphic images, buttons, and text, may not be copied, republished, reproduced, uploaded, transmitted, posted, or distributed in any way, without the prior written permission, except that you may download, display, or print one copy of the materials on a single computer solely for your personal, non-commercial, home use, provided that you keep intact all trademark, copyright, and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Company, its affiliates' or its third-party information providers' copyrights and other proprietary rights.

17. MISCELLANEOUS

Choice of Law/Venue/Dispute Resolution: This Agreement is governed by and construed under the laws of the United States and the State of Arizona. The federal and state courts of Maricopa County have exclusive jurisdiction to adjudicate any non-arbitrable matter arising out of this Agreement. Any dispute arising under or relating to the Website, any product ordered or purchased at or through this Website, or this Agreement shall be first submitted to non-binding mediation at JAMS, New York, NY before a mutually agreed upon mediator. If the parties cannot agree upon a JAMS mediator, either party may petition the court for appointment of a JAMS mediator. If mediation fails to resolve the dispute, it shall be decided by arbitration at JAMS New York, NY before a mutually agreed upon arbitrator. If the parties cannot agree upon a JAMS arbitrator, either party may petition the court for appointment of a JAMS arbitrator. The arbitration will be conducted in accordance with the then prevailing commercial arbitration rules of the AAA. Claims subject to this mandatory arbitration clause cannot be asserted through a class action or analogous group arbitration action.

Severability: If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions of Use will continue in full force and effect.

Assignment: This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of Company.

Attorneys' Fees: In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney's fees and costs incurred in connection therewith, including attorneys' fees incurred on appeal.

No Waiver: No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.

Headings: All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.

Modifications: Company reserves the right to change any of the provisions posted herein and you agree to review the date of last revision of these terms and conditions each time you visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes your acceptance of such changes. Company does not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to the same. Unless accepted by Company in writing, you may not amend these terms and conditions in any way.

Entire Agreement: This Agreement (which incorporates by reference Company’s Privacy Policy) constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters. If you have any questions about this Agreement, please contact our Customer Service Support Team at help@highlinetv.com 

Privacy Policy

Date of Last Revision: 03/22/2018

This privacy policy discloses the privacy practices for SafeFamilyProducts.com (the "Website," "Us," or "Company").

By accessing, using, registering or placing an order at or through this Website, you agree to be bound by this Privacy Policy. You hereby state and affirm that they have read, understand, and agree with this policy. Therefore, please take the time to read this policy in full, which is part of the Terms and Condition of Use of this Website. If you do not agree to the terms and conditions of this Privacy Policy, please do not use this Website or order product from us. We will change the "Last Updated" date above to reflect changes to this policy when they are made.

PRIVACY POLICY

This Policy describes the information collection, use, and dissemination practices of the Company, its parent, subsidiaries and registered d/b/a companies (Collectively Referred herein after as "Company") and all related websites owned or registered to Company. It governs Company’s right to collect, use, store and disclose information provided by You on its (a) this Website, (b) Company’s other Websites, (c) on various Third-Party websites, and (d) Company's other information collection and distribution practices, including the acquisition of your information from and to Third Parties. Company is not responsible for the information collection or privacy practices of third party websites or applications which company does not own or control.

By providing us with Personal Information about yourself on our Website or in the course of using our services, you consent to the transfer of your Personal Information, and any other data we acquire about you from third-party service providers for commercial use.

Information Collection, Use, and Dissemination Practices

1.0. COLLECTION OF INFORMATION.

1.1. User Direct Information. Each time you provide or transmit information via the Website, Company may obtain and collect personal information about you, including, but not limited to, your email address, name, credit card information, mailing address, and telephone or cell phone number (collectively referred to as "Personal Information").

1.2. Third Party Information. Company may collect Personal Information from you when you provide information to a third party and Company subsequently acquires or uses the information provided by the third party. Such information may include, but is not limited to, your name, street address, email address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, occupation, industry of employment, education and marital status, personal and online interests, and such other information you may have provided to the third party. When acquiring this information, Company seeks assurances from the third party that you agreed to provide and have such information acquired by Company. If you did not give express permission, or you would like to remove your permission, you may suppress all of your information by sending notification to us at help@highlinetv.com.

1.3. Survey Information. Company may collect Personal Information from you when you voluntarily complete a Company survey, order form, or a registration page either online by using the internet or offline by providing this information through the mail, in person or using a telephone. This information may be collected by surveys, order forms, or registration pages operated by third parties. This method of collection is collectively known as a "Survey." In such Surveys, Company or a third party may ask you to provide Personal Information including your email address, name, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, salary range, gender, education and marital status, occupation, social security number, employment information, personal and online interests, and such other information as may be requested from time to time. Company may also collect such information concerning you from another source and uses that information in combination with information provided from the Website or Surveys. Completing the Surveys is completely voluntary, and you are under no obligation to provide Survey Information to Company or a third party.

1.4. Other Methods of Collecting Personal Information. Other occasions when Company obtains information from you include: (1) when you request assistance through Company's Customer Service Support Team; (2) when you claim a prize or seek to redeem an offer by Company or by a third party; and (3) when you voluntarily subscribe to a Company service or newsletter.

1.5. Cookies, Web Beacons, and Other Info Collected Using Technology. Company currently uses cookie and web beacon technology to associate certain Internet-related information about you with information about you in its database. Additionally, Company may use other new and evolving sources of information in the future.

(a) Cookies. "Cookies" are a feature in your browser software. If enabled, we may write cookies that may store small amounts of data on your computer about your visit to any of the pages of this Site. Cookies assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. When you visit this site again, cookies can enable us to customize our content according to your preferences. We may use cookies to: keep track of the number of return visits to this site; accumulate and report aggregate, statistical information on website usage; deliver specific content to you based on your interests or past viewing history; save your password for ease of access to our Site. You can disable cookies, although the Site may not function properly for you. Your browser preferences can be modified to accept or reject all cookies, or request a notification when a cookie is set. You may read more about cookies at http://cookiecentral.com. In order to use all of the features and functionality of Company's websites, you need to accept cookies.

(b) Web Beacons. A web beacon is a programming code that can be used to display an image on a web page, but can also be used to transfer your unique user identification to a database and associate you with previously acquired information about an individual in a database. This allows Company to track certain websites you visit. Web beacons are used to track online behavioral habits for marketing purposes to determine products or services you may be interested in. In addition to using web beacons on web pages, Company also uses web beacons in email messages sent to individuals listed in Company's database.

(c) IP Addresses. Company automatically tracks certain information based upon your behavior on the site. We may use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on the site or not), which URL you next go to (whether this URL is on the site or not), your computer browser information, and your IP address. Your Internet Protocol ("IP") is a unique Internet "address" which is assigned to you by your Internet Service Provider ("ISP"). For local area network ("LAN"), DSL, or cable modem users, an IP address may be permanently assigned to a particular computer. IP addresses are automatically logged by Web servers, collecting information about a user's traffic patterns. While the IP address does not identify an individual by name, it may, with the cooperation of the ISP, be used to locate and identify an individual using the Web. Your IP address can, however, reveal what geographic area you are connecting from, or which ISP you are using. Finally, other websites you visit have IP addresses, and we may collect the IP addresses of those websites and their pages.

(d) Computer Profiles. Company may also collect and accumulate other anonymous data which will help us understand and analyze the Internet experience of our visitors. For instance, Company may accumulate visitor data relating to referring domain names, the type of browsers used, operating system software, screen resolutions, color capabilities, browser plug-ins, language settings, cookie preferences, search engine keywords and JavaScript enablement. When you provide us with Personal Identification Information, we are able to use such visitor data to identify you.

(e) New Technology. The use of technology on the Internet, including cookies and web beacons, is rapidly developing. As a result, Company strongly encourages individuals to revisit this policy for any updates regarding its use of new technology.

(f) Data Analysis. Data Analysis technology may be employed from time to time if used by a Client of Company.

1.6. Credit Card Information and Bank Account Information. Company may, in certain instances, collect credit card numbers, bank account information and related information when an individual places an order on Company’s Website. When the credit card or bank account information is submitted to Company, such information is encrypted and is protected with SSL encryption software. Company will use the credit card information or bank account information for purposes of processing and completing the transaction you requested on the Website, and the credit card information or bank account information will be disclosed to third parties only as necessary to complete the requested purchase transaction.

1.7. No Information Collected from Children. Company will never knowingly collect any Personal Information about children under the age of 13. If Company obtains actual knowledge that it has collected Personal Information about a child under the age of 13, that information will be immediately deleted from its database. Because it does not collect such information, Company has no such information to use or to disclose to third parties.

2.0. USE OF PERSONAL INFORMATION

2.1. General Use. The following paragraphs describe how Company currently uses Personal Information, but Company may change or broaden its use at any time. As noted below, Company may update this policy from time to time. Company may use Personal Information to provide promotional offers to individuals by means of email advertising, direct mail marketing, telephone marketing, mobile marketing, online banner advertising, and package stuffers, among other possible uses. With regard to telephone and mobile text marketing, Company would obtain your prior express written consent to receive such marketing messages in accordance with federal law.

2.2. Email and Unsubscribe Policy. Company uses Personal Information to provide Company or third party promotional offers via email. Company may maintain separate email lists for different purposes. If an email recipient wishes to stop receiving email from a particular list, they need to follow the instructions at the end of the email message to unsubscribe from the particular list. To unsubscribe from all Company's email lists, a person need only send an email to help@highlinetv.com with the subject line "email unsubscribe" or similar language.

Company's unsubscribe process impacts only the future delivery of electronic mailings disseminated by Company on its own behalf. You may still receive electronic mailings sent on behalf of Third Parties and your Personal Information may still be shared with Third Parties for use in offline marketing and data appends, including email appends unless you unsubscribe as provided above.

You should also note that unsubscribing from Company's electronic mailings will not automatically unsubscribe your information from any Third-Party business associates and licensees of the data. Since Third Party associates and licensee partners maintain separate databases from Company, and you will need to unsubscribe from each source individually, if desired. This allows you the freedom to pick and choose which subscriptions to maintain and which to discontinue.

2.3. Solicited Email. Company only sends email to individuals who have agreed on the Website to receive email from Company or to individuals who have agreed on a Third-Party website to receive email from Third Parties. As such, Company does not send unsolicited email messages.

2.4. Content of Email Messages. You may receive certain commercial email messages sent by third parties for products which may be of interest to you. In such case, an Advertiser's name will appear in the "From:" and the email will have a method at the bottom of the email to unsubscribe from that Advertiser. Company is not responsible for the content or statutory compliance of third party emails sent to you.

2.5. Targeted Advertising. Company may use Personal Information to target advertising to an individual. When an individual is using the Internet, Company uses Technology Information to associate an individual with that person's Personal Information, and Company attempts to show advertising for products and services in which the person has expressed an interest in the Surveys, indicated an interest by means of Technology Information, and otherwise. Company may, at its discretion, target advertising by using email, direct mail, and other means of communication to provide promotional offers.

2.6. Telemarketing. Company may use Personal Information to advertise, directly or indirectly, to individuals using direct mail marketing or telemarketing using telephones and mobile phones. With regard to telephone and mobile text marketing, Company would obtain your prior express written consent to receive such marketing messages in accordance with federal law.

Further, if you are residing outside the United States, by registering and using this Website, you acknowledge that the processing of your Personal Information may involve the transfer of such Personal Information from within or outside the European Economic Area ("EEA") to countries within or outside the EEA whose data protection regulation may not be as stringent as that within the European Union. We may use Personal Information to provide the services you've requested, including services that display customized content and advertising.

2.7. Wireless Addresses. If the e-mail address you provide to Company is a wireless e-mail address, you agree to receive e-mail messages at such address from Company or its business associates (unless and until you have elected not to receive such messages by following the instructions in the unsubscribe portion of this policy). You understand that your wireless carrier's standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which the e-mail messages will be received, and that you are authorized to approve the applicable charges.

2.8. Short Message Service. If you have given Company your prior express written consent, Company may send you commercial text messages to your wireless device via short message service ("SMS Service"). Data obtained from you in connection with this SMS service may include your name, address, cell phone number, your provider's name, and the date, time, and content of your messages. In such event, you represent that you are 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. In addition to any fee of which you are notified your provider's standard messaging rates apply to our confirmation and all subsequent SMS correspondence. All charges are billed by and payable to your mobile service provider. Company will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. Company may also obtain the date, time and content of your messages in the course of your use of the SMS Service. We will use the information we obtain in connection with our SMS Service only for the purpose you gave your prior express written consent and will not be shared with Third Parties. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.

You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. We may also access the content of your account and wireless account with your carrier for the purpose of identifying and resolving technical problems and service-related complaints.

You may remove your information from Company's database. If you remove your information from Company's database it will no longer be used by Company to send promotional texts to you. You may remove your information by sending your request in writing via email to help@highlinetv.com or by sending "STOP", "END", "QUIT" to the SMS text message you have received.

2.9. Use of Technology Information. Company may use Technology Information (1) to match a person's Personal Information and Third-Party List Information to other categories of Personal Information to make and improve profiles of individuals, (2) to track a person's online browsing habits on the Internet, (3) to determine which areas of Company's websites are most frequently visited. This information helps Company to better understand the online habits of individuals so that Company can target advertising and promotions to them.

2.10. Profiles of Individuals. Company may use Personal Information to make a profile of an individual. A profile can be created by combining Survey Information and Third-Party List Information with other sources of Personal Information such as information obtained from public databases.

2.11. Storage of Personal Information. Company stores the Personal Information in a database on its computers. Company computers have security measures (such as a firewall and password protections) in place to protect against the loss, misuse, and alteration of the information under Company's control. Notwithstanding such measures, Company cannot guarantee that its security measures will prevent its computers from being illegally accessed, and the Personal Information on them stolen or altered.

3.0. Other Use of Personal Information. Company may use your Personal Information in the following ways:

3.1. Third Party Offers. Company may provide your Personal Information to third parties with whom we have a business relationship for the purposes of securing the services and products you have requested or provide you with additional marketing materials from which you may choose additional products or services. Company may make your Personal Information available to companies or other entities not affiliated with the Company that have goods, services and offers that might be of interest to you so that they may send you these offers.

3.2. Public Forums. When you contribute to a public area or feature of our Website, such as a chat room, bulletin board, list serve, blog, wiki or other open forum that we may make available on or through the Website, the information that you submit will be made available to the general public and will not be considered "Personal Information" for purposes of this Privacy Policy. For this reason, we recommend that you do not submit any sensitive information, including your full name, home address, phone number, other information that would enable other users to locate you or your financial information on these areas of our Website. Instead, make up a username that does not disclose your personal identity.

3.3. Service Providers. Company may use third parties to help operate our Website and deliver products and services, and may share your Personal Information with our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business (such as Website or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf). Unless otherwise stated, these companies do not have any right to use the Personal Information we provide to them beyond what is necessary for them to assist us. When you conduct e-commerce with one of the e-commerce affiliates or service providers to which the Website may be linked, certain Personal Information such as your e-mail and home address may be collected by the service provider's server and made available to us.

3.4. Co-sponsored Contests, Sweepstakes and Offerings. Company may provide a contest; sweepstake and other offering may be co-sponsored by another company. In those situations, the information we obtain from you in connection with such contest, sweepstake or offering may be shared with our co-sponsor. In those situations, our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies. If you do not wish for the information we obtain from you to be shared with our co-sponsor, then do not enter such contest, sweepstake or other offering or otherwise provide to us any Personal Information in connection with such contest, sweepstake or other offering. We are not responsible for how our co-sponsors may use your information.

3.5. Marketing. Company will use your Personal Information for any marketing and survey purpose on behalf of Company and its affiliates and subsidiaries to send information to you about additional goods or services that may be of interest to you. In addition, Company will disclose your Personal Information to third party agents and independent contractors to help us conduct our marketing and survey efforts including but not limited to direct marketing. You may have no relationship with these other companies.

3.6. Complying with Legal Process. Company will use or disclose your Personal Information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with Company. Company will use and disclose your Personal Information if we believe you will harm the property or rights of Company, its owners, or those of Company’s other customers. Finally, we will use or disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Company's terms of use, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.

3.7. Aggregate Statistics. Company may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Website and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

3.8. Order Fulfillment. Company will transfer your Personal Information to third parties when necessary to provide a product or service that you order from such third party while using Company's websites or when responding to offers provided by Company.

3.9. Data Summary. Company may sell or transfer non-individualized information, such as summary or aggregated anonymous information about all persons or sub-groups of persons.

4.0. PRIVACY PRACTICES OF THIRD PARTIES

4.1. Links. The websites and email messages sometimes contain hypertext links to the websites of third parties. Company is not responsible for the privacy practices or the content of such other websites. Linked websites may contain links to websites maintained by third parties. Such links are provided for your convenience and reference only. Company does not operate or control in any respect any information, software, products or services available on such third-party websites. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.

4.2. Advertiser cookies and web beacons. Advertising agencies, advertising networks, and other companies who place advertisements on the websites and on the internet generally may use their own cookies, web beacons, and other technology to collect information about individuals. Company does not control the use of such technology and Company has no responsibility for the use of such technology to gather information about you.

4.3. Affiliations/Merger/Sale. Company further reserves the right to disclose, transfer or sell your Personal Information to companies who are affiliated with Company in Company's sole discretion. If Company changes ownership through an acquisition, merger, sale or other change of business status, it reserves the right to transfer or assign the right to use your Personal Information collected from the Website.

5.0. Foreign use of the Website. To the extent that you are accessing the Website while domiciled outside of the United States, you acknowledge that the Personal Information you are providing Company is collected and stored in the United States and therefore consent to the transfer of information to and storage of the information outside of your domiciled country and in the United States.

6.0. California User Consumer Rights. In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov.